FAQ

 

GENERAL

PRODUCTS

RETURNS

ORDERING & PAYMENT

SHIPPING

MY ACCOUNT

PRIVACY & SECURITY

AMBASSADORS & LOCATIONS

SIZING & ALTERATIONS

RESELLING

General

What are the intentions of the name ‘Tanari’?

Tanari is a combination of family names. It reminds us to be mindful that people are the most important part of our business and our lives, to respect each other and our world, to give fully, share unselfishly, take risks, and find the beauty and happiness that are always present.

What are the intentions of the logo?

The logo symbolizes the interconnectedness of all things. Just as the moon is always present in the sky, the greatest gift we can give ourselves is to be fully present in the moments that make up our lives.

Does Tanari accept custom orders?

We welcome any and all of your jewelry inspirations. Please contact us at sales@tanarijewelry.com or by voicemail at (323) 456-3566. Membership is recommended for voicemail users (Register).

BACK TO TOP

Products

What metals and gemstones are used in the jewelry?

Tanari collections are made with the most precious diamonds, rubies, sapphires, emeralds, and other gemstones including opals, turquoise, rose quartz, amethyst, citrine, and the list grows with each inspiration. Tanari gemstones are set in the finest 18 karat gold; the highest gold ratio to securely set precious stones. All Tanari pieces are in strict adherence with the Kimberley Process for an end to conflict gemstones.

What types of clasps fasten the necklaces and bracelets?

Spring-ring clasps with loops, unless otherwise stated.

What type of backs are on the earrings?

Push-backs for pierced ears, unless otherwise stated.

BACK TO TOP

Returns

What is the return policy?

100% satisfaction guarantee. 30-day money back guarantee. The item must be in it’s original condition, unaltered, and undamaged.

How do I return an item?

Contact us at sales@tanarijewelry.com or by voicemail at (323) 456-3566 and a Tanari representative will contact you. Membership is recommended for voicemail users (Register).

BACK TO TOP

Ordering & Payment

Can I cancel or update my order?

We may be able to update or modify an order once it has been confirmed, depending on its status in processing. If you wish to cancel an order, please contact us at sales@tanarijewelry.com or by voicemail at (323) 456-3566 and a Tanari representative will contact you. Membership is recommended for voicemail users (Register).

Can I use the telephone to place an order?

Yes. Please contact us at sales@tanarijewelry.com or by voicemail at (323) 456-3566 and a Tanari representative will contact you. Membership is recommended for voicemail users (Register).

What are my payment options?

Visa, Mastercard, American Express, Discover, Paypal

BACK TO TOP

Shipping

When will my order be shipped?

If you choose Ground (Free) or International shipping your order will be processed and shipped within 5 business days for items currently in stock. If you choose 2-Day (United States) shipping and the order is placed prior to Noon PST your order will arrive in 2 business days, else it will arrive on the 3rd business day from the time the order is placed.

How do I track my order?

You will receive an email with tracking information when the package ships.

Do you ship internationally?

Yes, please see the list of countries below. For international clients, the billing address and shipping address must be the same.

International taxes and duties vary by country and parcel contents, therefore we are not able to estimate a cost. Contact the customs office in the destination country for information regarding any applicable duties or taxes. We are required by law to disclose the full value of the parcel contents and cannot alter this value. If any order is placed on www.tanarijewelry.com and then refused, you will be responsible for the original shipping costs as well as any duties, taxes, and / or customs charges that were incurred in shipping the parcel.

Argentina
Australia
Austria
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
China
Colombia
Costa Rica
Cyprus
Czech Republic
Denmark
Egypt
Estonia
Finland
France
Germany
Greece
Hong Kong
Hungary
India
Indonesia
Ireland
Israel
Italy
Japan
Jordan
Kuwait
Latvia
Liechtenstein
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Monaco
Netherlands
New Zealand
Norway
Oman
Panama
Peru
Philippines
Poland
Portugal
Qatar
Romania
Saudi Arabia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom
Uruguay
Venezuela

Do you ship to PO Boxes?

Currently, we do not ship to PO Boxes. We can discuss alternatives. Please contact us at sales@tanarijewelry.com or by voicemail at (323) 456-3566 and a Tanari representative will contact you. Membership is recommended for voicemail users (Register).

BACK TO TOP

My Account

Why should I register for a Tanari Membership?

You gain Membership into an exclusive jewelry community. You will be the first to know about significant news for Tanari. Your service experience will be enhanced. Your shopping experience will be more enjoyable and efficient at checkout, shipping, order history, service history, etc. We will never share you information with third parties.

BACK TO TOP

Privacy & Security

What is your privacy policy?

Follow this link to the Privacy Policy.

BACK TO TOP

Ambassadors & Locations

Who are Tanari Ambassadors?

Tanari Ambassadors are the representatives at the Tanari Experience showcases. Tanari has beautiful, elegant showcases that light up any retail floorspace. We take pride in the relationships we have with our Ambassadors. Contact us at sales@tanarijewelry.com or by voicemail at (323) 456-3566 to find out more about this opportunity. Membership is recommended for voicemail users (Register).

How do I become a Tanari Ambassador?

Do you believe your location has the potential to reach the Tanari community? Do you have a dedicated person or persons that will be able to speak about and show the Tanari collections? Are you interested in earning additional revenue? If you answered 'YES!' to all three, please contact us at sales@tanarijewelry.com or by voicemail at (323) 456-3566 and a Tanari representative will contact you. Membership is recommended for voicemail users (Register).

Are there other places on the internet to buy Tanari jewelry?

The Tanari website you’re on now is the official place on the internet for Tanari jewelry. At times, we may list items for sale on Etsy, eBay, and other website. The username for the authorized Etsy site is TanariJewelry and the username for the eBay site is tanarijewelry. In order to be sure you're purchasing an official Tanari jewelry product, you're welcome to call us at US +1 (323) 456-3566 and we will take the necessary steps.

BACK TO TOP

Sizing & Alterations

How do I re-size a Tanari ring?

We’re such a small operation and providing you with amazing service is at the forefront of our intentions.

Our rings are all exclusive and unique. We have a very limited amount of products and many of them are being shown by a Tanari Ambassador in our Tanari Experience locations. If we don’t have your ring size available online, we may still have it in stock or have an almost identical piece available in your size. We encourage you to contact us by email at sales@tanarijewelry.com or by voicemail at (323) 456-3566 and a Tanari representative will contact you. Membership is recommended for voicemail users (Register).

If we are not able to fulfill your request using the options above, we encourage you to take your Tanari purchase to your local jeweler and we’ll refund you for the resizing costs, up to $25. Snap a photo of the resizing receipt and email it to sales@tanarijewelry.com. You can also mail the receipt to us at 7162 Beverly Blvd. #566, Los Angeles, CA 90036. Make sure to include your name, contact info, and Tanari purchase number. You must register for a Tanari Membership in order to receive this service (Register).

How do I determine my ring size?

Take a strip of paper or a piece of string. Wrap the paper or string around the base of the finger to be sized. Make sure the measurement is snug, but not too tight. Mark the string or paper where it completes the circle. Take the length of the paper or string measurement. Measure from the beginning to the mark with a ruler or tape measure. Find the measurement on the chart below to find the corresponding ring size.

Measurement Size
Inches Centimeters UK USA Continental
1 13/16 4.7 H 4 15 & 47
1 15/16 4.9 J 5 16 & 49
2 1/16 5.2 L 6 16 1/2 & 52
2 3/16 5.4 N 7 17 1/4 & 54
2 5/16 5.7 P 8 18 1/4 & 57

What size are the necklaces?

The necklaces have two loops for fastening at approximately 16 and 18 inches, unless otherwise stated.

What size are the bracelets?

The bracelets have three loops for fastening at approximately 6, 6.5, and 7 inches, unless otherwise stated.

BACK TO TOP

Reselling

Can anyone sell Tanari products?

No. Our products are offered for sale through www.tanarijewelry.com or Tanari Ambassadors. The products we offer are not meant for resale through any unverified third party, online (other than www.tanarijewelry.com), or physical channels.

BACK TO TOP